Shipping and Delivery Policy

Thank you for shopping with WowLondonUK. Our products are handmade and 3D printed in the UK, and many items are personalised or made to order.

Order processing times:

Most orders are made and dispatched within 2-3 working days.

Personalised, customised or larger orders may take longer to produce. The estimated processing time for each product will be shown on the product page where applicable.

Processing times begin after we have received all information required to make your order, including names, wording, colours or other personalisation details.

Working days are Monday to Friday, excluding UK bank holidays.

Please note that processing time is the time required to make and prepare your order. It does not include the delivery time once the order has been dispatched.

UK delivery:

UK orders are normally sent using Royal Mail.

Delivery estimates are not guaranteed unless a guaranteed delivery service has been specifically purchased.

The delivery service and cost available for your order will be shown at checkout.

International delivery:

International delivery times vary depending on the destination and delivery service selected. Estimated delivery times will be displayed at checkout where available.

International customers are responsible for any customs duties, import taxes or handling fees charged by their country. These charges are not included in the product price or delivery charge unless stated otherwise.

Customs checks may cause delays that are outside our control.

Delivery addresses:

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please contact us as soon as possible if you notice an error in your delivery address. We cannot guarantee that an address can be changed once an order has entered production or been dispatched.

We are not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer.

If an order is returned to us because the address was incorrect, incomplete or the parcel was not collected, the customer may be required to pay the cost of redelivery.

Dispatch confirmation and tracking:

You will receive a dispatch confirmation when your order has been sent.

Tracking information will be supplied where the delivery service includes tracking. Some standard delivery services may provide limited tracking or delivery confirmation only.

Please allow time for tracking information to update after receiving your dispatch notification.

Delayed orders:

Delivery dates are estimates and occasional delays may occur due to postal disruption, adverse weather, customs checks, seasonal demand or other circumstances outside our reasonable control.

If your UK order has not arrived within 14 working days after dispatch, please contact us with your name and order number so we can investigate.

For international orders, please contact us if the parcel has not arrived within 21 working days after dispatch.

Lost parcels:

A parcel will only be treated as lost once the relevant delivery provider’s investigation or waiting period has passed.

If the delivery provider confirms that your parcel has been lost, we will arrange an appropriate replacement or refund.

Damaged orders:

Please inspect your order when it arrives.

If your item arrives damaged, please contact us as soon as possible and provide:

• Your name

• Your order number

• Photographs of the damaged item

• Photographs of the external and internal packaging

We will review the issue and arrange an appropriate replacement or refund.

Please retain the item and packaging until we confirm whether they need to be returned.

Multiple items:

Orders containing several items may occasionally be sent in more than one parcel. Where this happens, you may receive separate dispatch notifications or tracking information.

Contact us:

For questions about the production or delivery of your order, please contact us through our website contact page or email us at:

wowlondon001@gmail.com